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Government Learning and Public Sector Training

The demand for federal employee training programs

Integrated. Agile. Transformational. Optimized. These are the characteristics of public sector learning in the future. And the future is now. Why? Because jobs are rapidly changing, which means new skills and capabilities are needed today. Deloitte is leading the movement to build a learning ecosystem that delivers unique, data-driven employee training and leadership programs that empower everyone to learn, develop, and succeed.

Transformation Vision for Government Learning

Creating a culture of learning is central to the future of work. It's also the key to shaping an agency into a more adept and agile employer. Explore Deloitte's five critical components to successfully building a new government learning ecosystem, plus, case studies to help you accelerate your learning transformation journey.

Transformation Vision for Government Learning
Learning strategy and organizational assessments Learning technology Learning design and development Learning reporting and analytics
Strategy

Learning strategy and organizational assessments

Deloitte’s latest Government & Public Services (GPS) Human Capital Trends report shows that 69 percent of survey respondents see redesigning jobs for their organizations as important—with 32 percent reporting they’re ready to transform jobs substantially.


The half-life of most professional skills has shrunk to three years. In the face of resource constraints, how can organizations maintain pace with this evolving landscape? Leaders who use data to continuously assess their learning and development needs, approaches, and impact are better able to reskill and upskill their employees to meet changing situations.


Deloitte learning solutions begin by understanding your unique organizational landscape—your mission, your people, your goals. This baseline serves as the springboard for a reimagined approach to learning that accounts for resource limitations and the ever-evolving needs of your workforce.

Technology

Learning technology

One percent of a work week—that’s the typical time employees have for training and development. Yet, work and learning are more interconnected than ever, as technology transforms how employees access knowledge and learning resources while on the job:


● Innovative delivery methods such as advanced simulations, artificial intelligence, and cognitive computing support high-quality learning, anywhere and at any time


● Object-based learning content management systems enable organizations to continuously evolve and improve while managing scarce learning resources


● Digital assessments embedded in learning delivery, with badging to record key milestones in skills attainment, allow leaders to monitor their workforce capabilities in real time to close gaps and help employees achieve their career goals


Deloitte can integrate tools across a shared-services-based learning ecosystem, helping agencies create programs that optimize and increase access to internal and external resources.

Design

Learning design and development

Seventy-three percent of survey respondents in our 2020 Global Human Capital Trends report identified “work organizations” as most responsible for workforce development—outranking workers, educational institutions, governments, and professional associations and unions.


Still, organizations are challenged to meet the diverse needs of a multigenerational, distributed workforce within constrained budgets while supporting employees through their changing career progression and life stage needs. Work is also becoming more collaborative in nature—meaning that training programs must not only focus on hard skills, but also on “human” leadership skills.


Deloitte brings a breadth of learning and leadership frameworks and tools that support employees through their entire work life cycle. We consider factors like diversity, generational change, and creating expansive portfolios of learning and work experiences.

Reporting

Learning reporting and analytics

Fifty-nine percent of organizations in our 2020 Human Capital Trends report indicated the need for additional information to understand the readiness of their workforce to meet new demands, while 38 percent said that identifying needs and priorities is the greatest barrier to workforce development.


Evaluation tools linked to mission-focused measurement systems and skill records can help government organizations connect results to workforce skills, identifying the need for upskilling and reskilling to meet organizational goals.


By assisting agencies to drive their own data analytics initiatives and evidence-based decision making, Deloitte empowers them to target investment strategies to close employee skills gaps for current and future mission requirements.

Listen now: Future-proofing the workforce through a culture of continuous learning podcast

Our Moving the Needle discussions create dialogue on practical ideas for transformational change in public sector. Listen to our team’s interview with Fred Drummond, Deputy Assistant Secretary of Defense with Force Education and Training, as we cover the importance of strong government-industry relationships and the critical roles that reskilling and upskilling play within the future of learning.

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Deloitte industry trends and solutions on government learning

The social enterprise at work: Paradox as a path forward
Globally, employees rate the “opportunity to learn” as among their top reasons for taking a job, and leaders know that changes in technology, longevity, work practices, and business models have created a tremendous demand for continuous, lifelong development. Shifts in the world of work and increasing worker expectations are driving organizations to approach learning in a more integrated way. Searching for tools in the learning solutions market that can support development initiatives is overwhelming. Government buyers of learning solutions are often focused on how to build the perfect learning technology stack—but how can they best leverage technology to support an agile and sustainable learning strategy?
Redefine how learning delivers value for your agency
Stand-alone training programs are a concept of the past. Instead, cutting-edge learning and development solutions build an integrated network of accessible, user-friendly, and interactive experiences. Imagine—and create—a platform that sparks immersive and experiential learning programs that go far beyond lectures and slideshows for higher employee engagement and better training outcomes—all for a stronger mission impact.
New approaches to soft skills training
As the future of work continues to evolve, employees are under mounting pressure to learn new skills, with an increased demand for competencies like creative thinking, problem-solving, and managing teams. This raises a big question: How can we effectively help people cultivate their human capabilities? By leveraging AR/VR and artificial intelligence breakthroughs, agencies can offer immersive learning experiences that can develop soft skills as effectively as task-specific ones.
From jobs to superjobs
As machines assume multiple repeatable tasks routine to the workforce, many jobs will rapidly evolve into what we call “superjobs”—the newest job category that changes the landscape of how organizations think about work. Today’s workforce requires human skills in problem-solving, communication, interpretation, and design. Preparing for that shift is essential for high-performing organizations that want to retain—and grow—their workforces.
Bringing resilience to life in government
Embodying resilience within an organization starts with setting the tone at the top. To thrive in tumultuous times, a focus on cultivating and aligning courageous leaders, enabling high-performing teams and organizations, and bringing leadership and teams together to meet the mission during a crisis and beyond helps leaders adapt and bounce back quickly in the face of adversity.

Let's talk: Learn more about the about the future of government learning

If you are interested in learning more about the future of government learning, please reach out to the US GPS Learning & Leadership team at gpslearningandleadership@deloitte.com

2024 Human Capital Trends: A Public Sector Perspective | Deloitte US

The Public Sector Human Capital Trends is a companion report to Deloitte's Global Human Capital Trends Report. The evolution of each year's trends provides tools and strategies to help organizations remain competitive in meeting their mission and in the talent marketplace.